How do you honor African heritage in your designs?

From braided textures to names inspired by African traditions (e.g., “Nubian Queen”), every wig celebrates the continent’s artistry. We collaborate with African stylists to ensure authenticity.

What if my wig arrives damaged?

Contact us immediately at [email] with photos of the damage. We’ll expedite a replacement or refund at no extra cost.

How do I choose the right wig size?

Measure your head circumference using a soft tape measure, and match it to our size chart. If you’re unsure, contact our team at [email] for personalized assistance.

How do I join the Q&Vogue™ community?

Follow us on [social media links], share your story with #SustainableCrowns, or subscribe to our newsletter for exclusive updates, events, and empowerment workshops.

Can I return a custom-made wig?

Custom wigs are final sale to ensure fairness to our artisans. However, we offer a virtual consultation to perfect your design before crafting.

What makes Q&Vogue™ wigs sustainable?

Our wigs are crafted using ethically sourced, eco-friendly materials like human hair from fair-trade partners and biodegradable synthetic fibers. We also prioritize recyclable packaging and circular practices through our Eco Wig™ Program.

How do I care for my wig to ensure longevity?

Hand wash with mild, sulfate-free shampoo, air dry, and store in a breathable bag. Avoid excessive heat styling. For detailed care instructions, visit our [Care Guide] page.

Do you ship outside Kenya?

Yes! We offer international shipping to most countries. Shipping costs and delivery times vary by location.

What payment methods do you accept?

We accept M-Pesa (for Kenyan customers), credit/debit cards, and PayPal. Secure payment options ensure a hassle-free shopping experience.

How does the Eco Wig™ Program work?

Return gently used wigs to us for recycling, and we’ll restore them for donation to women in need. Participants receive a 15% discount on their next purchase! Learn more [here].

Are your wigs suitable for sensitive scalps?

Yes! Our wigs feature breathable, hypoallergenic caps. If you have specific concerns, opt for our natural human hair collection or contact us for recommendations.

How long does shipping take within Kenya?

Orders are processed within 24 hr.. If payment is made before 5 pm, delivery is done on the same day. If payment is made after 5 pm, your item will be delivered the next business day via trusted local couriers.

What’s the difference between human hair and synthetic wigs?

Human hair wigs offer unmatched versatility (heat styling, coloring) and a natural look. Synthetic wigs are low-maintenance and budget-friendly. Both are cruelty-free and sustainably crafted!

Do you offer discounts for bulk orders?

Yes! Contact our team at [email] for wholesale pricing or group orders (e.g., bridal parties, events).